Return and Warranty

Thank you for shopping at Drip City.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Items NOT Available For Exchange or Return:

  • All consumables – such as E-Liquids, disposable pieces, and tips.
  • Used wicks and cartomizers, unless a manufacturer’s product defect exists and on a case to case basis.

All E-Liquids are non-refundable unless the incorrect item was received. If the quality or taste is different we may be able to replace them on a case to case basis.

Products that do not meet these criteria will not be considered for return or exchange.

Please contact us before you send the product:

  • By phone number: (512)363-5272
  • By email: drip@dripcity.net
  • By visiting this page on our website: https://www.dripcity.net/pages/contact-us

Send the product with its original packing and the receipt or proof of purchase, to:

6705 W. Highway 290 Suite 604 Austin, TX 78735 USA

Warranties

  • Batteries, chargers, and devices have a 30 Day Limited Warranty, guaranteed against product defects from the manufacturer.
  • Tanks and atomizers have a 7 Day Limited Warranty, guaranteed against product defects from the manufacturer.

Warranties Are Void Under The Following Conditions

  • Use of any unauthorized tools, modifications, or repairs by anyone other than employees of Drip City.
  • Any product, E-Liquid, charger, or device that was not sold at Drip City.
  • Damage caused by exposing batteries to water, extreme heat or cold.
  • Damage caused by misuse or mistreatment of products.
  • Damage caused by incorrect use, transporting and storing products, or caused by accident (Be cautious when carrying a device in pockets, purses, bags, and jackets without a suitable carrying case.)

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Drip City.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (512)363-5272
  • By email: drip@dripcity.net
  • By visiting this page on our website: https://www.dripcity.net/pages/contact-us